Airport Facilities Management and Terminal Operations Excellence Training Course

Module 1: Fundamentals of Airport Facilities Management

• Definition and scope of Airport Facilities Management
• Role of facilities management in airport operations
• Airport facility management structures
• Strategic and operational facilities management
• Responsibilities of airport facilities managers
• Relationship between facilities and airport operations
• Key challenges in managing airport facilities

Module 2: Airport Terminal Operations

• Principles of terminal operations
• Terminal planning and operational coordination
• Passenger flow and circulation
• Check-in and baggage areas
• Departure and arrival facilities
• Boarding and gate operations
• Terminal capacity and space utilisation
• Operational continuity and service coordination

Module 3: Aviation Infrastructure Management

• Principles of aviation infrastructure management
• Airport buildings and supporting infrastructure
• Airside and landside facility interfaces
• Electrical and mechanical infrastructure
• HVAC and environmental control systems
• Water and drainage systems
• Fire protection and life safety systems
• Infrastructure reliability and resilience
• Critical infrastructure maintenance

Module 4: Airport Facilities Maintenance Management

• Airport maintenance management principles
• Preventive and corrective maintenance
• Planned preventive maintenance programmes
• Maintenance scheduling and prioritisation
• Building fabric maintenance
• Electrical and mechanical maintenance
• HVAC and plumbing maintenance
• Critical asset maintenance
• Maintenance work orders and documentation
• Contractor coordination and quality control

Module 5: Passenger Facilities Management

• Principles of passenger facilities management
• Passenger terminals and service areas
• Waiting areas and lounges
• Restrooms and hygiene facilities
• Accessibility and inclusive airport facilities
• Retail, dining, and commercial spaces
• Passenger information areas
• Facility cleanliness and service quality
• Improving the passenger experience

Module 6: Airport Asset and Lifecycle Management

• Airport asset management principles
• Asset registers and classification
• Critical airport asset identification
• Asset condition assessment
• Lifecycle cost analysis
• Asset replacement and renewal planning
• Risk-based asset management
• Capital investment planning
• Long-term aviation infrastructure planning

Module 7: Airport Safety, Security and Risk Management

• Airport facilities risk management
• Facilities-related hazard identification
• Airport health and safety requirements
• Fire and life safety management
• Emergency response procedures
• Security considerations for airport facilities
• Contractor safety management
• Incident reporting and investigation
• Risk assessment and mitigation

Module 8: Emergency Preparedness and Business Continuity

• Emergency planning for airport facilities
• Terminal operations during emergencies
• Utility failure response
• Power and water supply resilience
• Fire and evacuation procedures
• Business continuity planning
• Critical facility service continuity
• Emergency communication and coordination
• Recovery and operational resilience

Module 9: Energy and Sustainable Airport Facilities

• Airport energy management
• Energy-efficient building systems
• Sustainable terminal operations
• Water conservation
• Airport waste management
• Environmental performance monitoring
• Carbon reduction strategies
• Sustainable maintenance practices
• Resource efficiency and operational cost control

Module 10: Digital Airport Facilities Management

• Computerised maintenance management systems
• Building management systems
• Digital airport asset registers
• Facility management dashboards
• Smart airport technologies
• IoT-based facility monitoring
• Predictive maintenance
• Digital work orders and reporting
• Data-driven terminal operations

Module 11: Performance Measurement and Service Excellence

• Airport facilities management KPIs
• Measuring facility performance
• Maintenance performance indicators
• Terminal service quality measurement
• Passenger satisfaction metrics
• Contractor performance evaluation
• Cost and resource performance
• Facility audits and inspections
• Continuous improvement methodologies