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This course will help participants improve their process mapping skills by showing them the different ways to map processes, from simple flow charts to value stream mapping. To do this, various process assessments will be shown and discussed. These will include the well-known Lean principles of Toyota, which will be explained and used to train participants on how to use mapping to improve processes in service and manufacturing organizations.
This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through actual case studies and scenarios. Lectures, group discussions, and presentations will achieve the learning objectives.
By the end of the course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for approaching processes
Examine various methodologies for process assessment and re-engineering
Generate process analysis charts and process maps for improvement
Justify the need to measure processes as an improvement tool
Individuals involved in improvement projects, identification of processes, work design, productivity improvement, or quality auditing initiatives.
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